Pettags.com Reviews and Complaints

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Pettags.com Reviews

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  • Taking the time to write



    There are so many places online to order things from nowadays, that finding positive reviews for a reputable company can be hard. That is why I am writing this review about pettags.com. I had a great experience with them. I ordered two different tags for my two dogs. Both tags are easy to read and were easy to attach to their collars. The shipping was quick, and I will order from them again. More...
    (Pets)
    webedelic's Picture   webedelic    0 Comments   Comments
  • Spam



    I bought tags from this company one time 2 years ago. Since then I get DAILY emails from them advertising their products. I have contacted them at least 10 times to take me off their list. They took me off for a few months, but then they put me back on. This company cannot possibly think their customers want daily spam from them so the only possible reason for this is harassment of customers who do not make purchases anymore. More...
    (Advertising)
  • Bad customer service



    We have been return customers with pettags.com for years for tags for our cats. They send the tags promptly, and haven't ever made a mistake. However, recently we ordered their personalized breakaway cat collars. When we received them, we realized that the catch on them is too strong, our cats would be unable to break out of them, even the largest cat who is a healthy 12 pounds (the other two are smaller, around 9 pounds). We called to ask if we could exchange the collars for something else, and was told no, nothing could be done, and no, they did not think anything was wrong... More...
    (Pets)
    CatOwner's Picture   CatOwner    0 Comments   Comments
  • No Bark Collar



    I recently ordered the large sized Pro-line No Bark Collar for my very excitable mixed breed dog. He would bark at everything, and often for no reason at all. I ordered the collar and a new tag, and was thrilled to receive it all so fast. So far, it seems to be working great and my dog is barking less already. Thank you for the great service and products! More...
    (Pets)
    ahelpinghand's Picture   ahelpinghand    1 Comments   Comments

Pettags.com Comments


CatOwner says: (7 years ago)
 0
We have been return customers with pettags.com for years for tags for our cats. They send the tags promptly, and haven't ever made a mistake.

However, recently we ordered their personalized breakaway cat collars. When we received them, we realized that the catch on them is too strong, our cats would be unable to break out of them, even the largest cat who is a healthy 12 pounds (the other two are smaller, around 9 pounds). We called to ask if we could exchange the collars for something else, and was told no, nothing could be done, and no, they did not think anything was wrong with the collars, on the contrary, their customers like them, they're top sellers.

We cannot believe this. We are long-time cat owners, and these collars are clearly dangerous. The latch is too too strong, and there is no give in the collar at all. Should your cat get caught somewhere, this collar is likely to kill him/her.

This is not about the money that we are losing in this transaction -- thankfully in these times we both still have jobs, so we are able to sacrifice it. Our concern is for the welfare of our and your pets.

We are also very disappointed in the customer service, especially as the person we spoke to said that they don't intend to look into this at all.

Cat owners, we urge you to avoid these collars. And beyond this, if our experience with their customer service is any indication of how they treat customers who might have other issues, we recommend that you stay away from pettags.com and work instead with one of the other companies out there who might more responsive.



CatOwner says: (7 years ago)
 0
We have been return customers with pettags.com for years for tags for our cats. They send the tags promptly, and haven't ever made a mistake.

However, recently we ordered their personalized breakaway cat collars. When we received them, we realized that the catch on them is too strong, our cats would be unable to break out of them, even the largest cat who is a healthy 12 pounds (the other two are smaller, around 9 pounds). We called to ask if we could exchange the collars for something else, and was told no, nothing could be done, and no, they did not think anything was wrong with the collars, on the contrary, their customers like them, they're top sellers.

We cannot believe this. We are long-time cat owners, and these collars are clearly dangerous. The latch is too too strong, and there is no give in the collar at all. Should your cat get caught somewhere, this collar is likely to prevent him/her from being able to get loose.

This is not about the money that we are losing in this transaction -- thankfully in these times we both still have jobs, so we are able to sacrifice it. Our concern is for the welfare of our and your pets.

We are also very disappointed in the customer service, especially as the person we spoke to said that they don't intend to look into this at all.

Cat owners, we urge you to avoid these collars. And beyond this, if our experience with their customer service is any indication of how they treat customers who might have other issues, we recommend that you stay away from pettags.com and work instead with one of the other companies out there who might more responsive.



sjg1948 says: (7 years ago)
 0
I have been using www.pettags.com for over 8 years. They have great products, but most of all they have the best customer service on the internet. I emailed them to ask what size collar I ordered on my last order. 20 minutes later I had my reply with the information I needed. Most companies take 3-5 days if they return your answer at all. pettags.com is the very best...




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